PRIVACY POLICY
Last updated: November 2, 2026
LumaVeil is operated by ERSOYLAR LTD, a company established in the United Kingdom. In this Privacy Policy, “LumaVeil,” “we,” “us” and “our” refer to ERSOYLAR LTD.
This policy explains how we collect, use, disclose and protect personal information when you visit our Shopify store, make a purchase or contact us.
ERSOYLAR LTD is responsible for the personal information we handle in connection with our store. For privacy questions or requests, contact ersin.ersoy0722@gmail.com.
1. Personal Information We Collect
Depending on how you interact with our store, we collect:
Contact information: Your name, email address, telephone number, billing address and shipping address.
Order information: Products purchased, selected variants, order value, transaction status, delivery details, returns and refunds.
Payment-related information: Payment method, payment confirmation and limited transaction details provided by our payment processors.
Customer support information: Messages, enquiries and information you provide when requesting assistance.
Account information: Login and account details if you choose to create an account.
Device and usage information: IP address, browser type, device information, pages viewed, interactions with our store and referring links.
Marketing preferences: Your communication preferences and any consent choices you provide.
We obtain information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify, payment processors and delivery partners.
Information needed to process payments and deliver orders is necessary to complete your purchase. Without it, we may be unable to fulfil your order.
2. How We Use Your Information
We use personal information to:
Process payments and fulfil orders.
Arrange shipping, tracking, returns and refunds.
Send order confirmations and service updates.
Respond to enquiries and provide customer support.
Maintain customer accounts where available.
Detect fraud, prevent misuse and protect our store.
Understand store performance and improve the shopping experience.
Send promotional communications where permitted and with consent where required.
Measure advertising performance and provide relevant advertising, subject to applicable consent requirements.
Maintain business records and meet legal obligations.
We do not use personal information for unrelated purposes without providing any notice and obtaining any consent required by applicable law.
3. Legal Grounds and Consent
Where UK data protection law applies, we rely on the following legal grounds:
Contract: To process your purchase, deliver products and provide related support.
Legal obligations: To maintain required records and comply with applicable requirements.
Legitimate interests: To secure our store, prevent fraud, respond to enquiries and improve our services, where those interests are not overridden by your rights.
Consent: For activities requiring consent, including certain marketing communications and non-essential tracking technologies.
Where Canadian privacy law requires consent, we obtain the appropriate form of consent for the collection, use and disclosure of your personal information, unless a legal exception applies.
You may withdraw consent by contacting us or using the available preference controls. Withdrawal does not affect processing already lawfully carried out. Some information remains necessary to complete orders or meet legal obligations.
You may object to the use of your personal information for direct marketing at any time.
4. Who We Share Information With
We share personal information as necessary with:
Shopify: To host our store and provide commerce, checkout and related services.
Payment providers, including Shopify Payments: To process transactions, manage refunds and help prevent fraud.
Suppliers and fulfilment partners: To prepare and dispatch your order, including where products are shipped directly by a supplier.
Shipping and logistics providers: To deliver orders and provide tracking.
Service providers: To support customer service, store functionality, analytics and marketing.
Advertising platforms, such as Meta and TikTok: Where their tools are used, to measure campaigns and support advertising, subject to applicable privacy choices and consent requirements.
Professional advisers and authorities: Where reasonably necessary for accounting, legal obligations, disputes or the protection of rights.
Suppliers and delivery partners receive the information necessary for fulfilment, such as your name, delivery address, selected products and contact details where needed.
Information may also be disclosed in connection with a merger, acquisition or transfer of our business, subject to applicable law.
5. Shopify
Our store is hosted by Shopify. Shopify processes personal information to operate the store, support purchases and provide related services.
If Shopify Network Intelligence is enabled, Shopify may also process information from your interactions with our store, other merchants and Shopify to provide enhanced services, including personalisation, analytics and advertising. This processing is subject to applicable consent requirements and privacy choices.
For more information about Shopify’s processing and available rights, visit:
Shopify Consumer Privacy Policy
6. Cookies and Advertising Technologies
Our store uses cookies and similar technologies to support shopping features, remember preferences and maintain security.
Where enabled, analytics and advertising technologies may collect information about browsing activity and interactions with our store. These technologies help us understand performance, measure advertising and show relevant advertisements.
Where required by law, we request consent before using non-essential cookies or similar tracking technologies.
You can manage preferences through the cookie controls available on our store or through your browser settings. Blocking certain cookies may affect store functionality.
Advertising platforms may also provide their own advertising preference controls. Changing advertising preferences does not necessarily stop all advertisements.
7. Marketing Communications
Where permitted by law, we may send promotional emails about our products and offers. We obtain consent where required.
You can unsubscribe at any time using the unsubscribe link in a promotional email or by contacting ersin.ersoy0722@gmail.com.
Unsubscribing from marketing does not stop necessary service messages, such as order confirmations, shipping updates or responses to your enquiries.
8. International Processing
ERSOYLAR LTD is established in the United Kingdom and serves customers in Canada.
Shopify, suppliers, fulfilment partners and other service providers may process personal information outside your province or country, including in the United Kingdom, Canada, the United States and countries where our suppliers operate.
Information processed abroad may be subject to local laws and lawful access by courts, law enforcement or other authorities.
Where applicable law requires safeguards for international transfers, we use legally recognised transfer arrangements, such as adequacy decisions or approved contractual safeguards, as appropriate.
You can contact us for further information about international processing and applicable safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention depends on the type of information and factors such as:
Whether it is needed to fulfil an order or provide support.
Applicable accounting, tax and recordkeeping obligations.
Return, refund, chargeback and dispute periods.
Fraud prevention and security needs.
Whether you maintain an account or marketing subscription.
When information is no longer needed, we delete it or anonymise it, subject to applicable legal requirements and backup retention cycles.
10. Payment and Information Security
Payments are processed through Shopify Payments and any other payment methods displayed at checkout. We do not store full payment card numbers or card security codes in our own business records.
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse and disclosure.
However, no internet transmission or storage system can be guaranteed completely secure.
Do not send full card details, card security codes or account passwords by email. If payment verification is needed, use the secure process provided by the relevant payment service.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion, subject to legal and other permitted retention requirements.
Request restriction of certain processing.
Object to certain processing, including direct marketing.
Receive or transfer certain information in a portable format.
Withdraw consent where processing relies on consent.
Raise a concern or complaint about our handling of your information.
To submit a request, email ersin.ersoy0722@gmail.com.
We may need to verify your identity before responding. We will respond within the period required by applicable law and explain any lawful limitations.
You may also complain to the relevant privacy authority. This may include the UK Information Commissioner’s Office, the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.
12. Children’s Privacy
Our store is intended for adult customers. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.
13. Third-Party Links
Our store may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies.
We recommend reviewing those policies before providing personal information.
14. Changes to This Policy
We may update this policy to reflect changes in our services, practices or legal obligations.
The latest version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.
15. Contact Us
For privacy questions, complaints or requests, contact:
Store: LumaVeil
Company: ERSOYLAR LTD
Email: ersin.ersoy0722@gmail.com